How much does IT support cost in the US?
The VouchQuote team ·
This guide is for United States. Also available for:India
Managed IT support for a US small business usually costs between $75 and $200 per user a month. Pay-as-you-go help is billed at $90 to $200 an hour.
Typical price ranges in the US
- Managed support: $75 to $200 per user a month
- Hourly support: $90 to $200 an hour
- Microsoft 365 migration: $500 to $5,000
- Security assessment: $1,500 to $10,000
Figures are typical ranges in US dollars for independent freelancers and small agencies in the United States, before any sales tax. They are our own estimates, not quotes.
What pushes the price up
The number of users and locations, servers, security requirements, compliance, and cover outside business hours.
What to know for the US
If you handle health records or card payments, ask about HIPAA and PCI experience. Many cyber insurance policies now require multi-factor sign-in and tested backups, so check that the plan covers both.
How to compare quotes fairly
Ask for a price per user per month and what it covers: help desk hours, on-site visits, backups and security. Compare response times as well as price. On VouchQuote every quote follows the same structure and at most three professionals reply, so you can compare them side by side. Quotes on VouchQuote are shown in US dollars.
Questions to ask before you hire
- What are your response times, in writing?
- Is on-site help included or charged per visit?
- Do you monitor backups and security?
- Is there a minimum contract?
Quick answers
Managed plan or hourly?
A managed plan suits offices that rely on their systems daily. Hourly suits very small teams with few problems.
What is included in managed IT?
Usually a help desk, monitoring, updates, security tools and backups. On-site visits and projects may be extra.
How many users before I need IT support?
Most businesses arrange it at around five to ten people, or earlier if they hold sensitive data.
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Prices are typical ranges in United States, in US dollars, for independent freelancers and small agencies, before sales tax. How we work out price ranges.