Refund and cancellation policy

All payments to VouchQuote are final and non-refundable. You can cancel at any time, and cancelling stops future charges. It does not refund a charge already made.

Customers

Posting a job, receiving quotes, messaging and hiring are free. Customers pay VouchQuote nothing. Payment for the work itself is agreed and made directly between you and the professional you hire, and VouchQuote is not a party to it.

Professionals: cancelling a plan

• Plans are billed monthly in advance and renew automatically until you cancel.
• You can cancel at any time from your billing page. There is no notice period, no minimum term and no cancellation fee.
• After cancelling you keep your plan and its remaining responses until the end of the month you have paid for. You are not charged again.
• To avoid the next charge, cancel before your renewal date. The date is shown on your billing page.

No refunds

• We do not refund subscription payments, in full or in part, for any reason, including cancelling part-way through a month, not using your responses, not winning work, or changing your mind.
• Unused responses expire at the end of each billing month and have no cash value.
• Closing or suspending an account for breaking our terms does not entitle you to a refund.

Responses handed back are not refunds

If a customer has not opened or replied to your quote within 72 hours, or a job is found to be fake, the response is returned to your monthly allowance. This returns a response, never money, and a returned response expires with the rest of that month’s allowance.

Billing mistakes

If we take a payment by mistake, for example the same charge twice or a charge after your plan has ended, tell us at support@vouchquote.com within 14 days and we will reverse the mistaken charge. This is a correction of an error, not a refund under this policy.

Nothing in this policy removes rights that the law says cannot be removed.