How to choose IT support for a small business
The VouchQuote team ·
Most small UK teams pay for IT support per user per month. For an office of five to twenty people, expect roughly £200 to £900 a month depending on what is covered.
What a good contract covers
- A helpdesk with stated response times
- Monitoring and updates for every laptop and server
- Backups that are tested, not just switched on
- Microsoft 365 or Google Workspace administration
- Security basics: multi-factor sign-in, antivirus, staff leavers removed promptly
Seven questions to ask
- What is your response time for an urgent problem, and is it in the contract?
- Which hours are covered, and what do out-of-hours calls cost?
- What counts as an extra charge?
- How often do you test a restore from backup?
- Who holds our admin passwords and licences?
- What is the minimum term and notice period?
- How would you hand over if we moved to another provider?
Remote or on site?
Most day-to-day problems are fixed remotely. Cabling, hardware faults and office moves need a visit, so say in your brief if you expect someone on site and how often.
Quick answers
How much does IT support cost for a small business?
Most small UK teams pay per user per month, roughly £200 to £900 a month for an office of five to twenty people.
What does a Microsoft 365 migration cost?
For a small team, a one-off migration is typically quoted at £500 to £2,000 depending on the number of mailboxes and how much data is moved.
See it support prices by city and get quotes
Prices are typical UK ranges for independent freelancers and small agencies, excluding VAT. How we work out price ranges.